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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

Which of the following BEST illustrates that a process change has worked?

A. Process flowcharts of the after process
B. Interviews with staff
C. Data showing significant change
D. Process flowcharts of the before process

Question 2

Patient Experience Mapping identifies the ideal state defined by which of the following four dimensions of care?

A. Patient perceptions of process efficiency, access to care, patient engagement, and presence of teamwork
B. Patient perceptions on quality of care, communication, physical environment, and emotional support
C. Patient assessment of outcomes, physical environment, communication, and family/care partner participation
D. Patient assessment of safety, access to care, availability of information, and patient engagement

Question 3

Which of the following actions BEST contributes to establishing a systematic approach to both operational performance and behavioral improvement for healthcare organizations?

A. Engaging the community in providing improvement feedback
B. Monitoring social media for feedback and improvement opportunities
C. Integrating a patient/family representative into the improvement team
D. Ensuring a broad range of voices across the organization are involved

Question 4

Which approach is MOST consistent with Design and Innovation when improving the discharge experience?

A. Mapping the discharge process with staff only and implementing one-time changes
B. Focusing primarily on reducing printing costs for discharge materials
C. Standardizing discharge instructions without any patient or family input
D. Including patients and families in co-design, testing prototypes, and refining discharge processes based on feedback and results

Question 5

Which of the following play a preeminent role in molding strategic targets, resource allocation, and performance monitoring plans that support an organization ' s vision?

A. Organizational policies and procedures
B. Strategic analytics
C. Organizational behavior management
D. Performance coaching

Solutions: