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IBM C2180-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

Question 1

The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A. ListPMRs
B. List Calls
C. List Queues
D. List Primary

Question 2

When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A. R9
B. 99
C. 39
D. 19

Question 3

What is the purpose of the externally available IBM Support Assistant (ISA) tool? It is an IBM tool:

A. for the customer entitlement process.
B. to open an Enhancement Request.
C. where customers are able to download software products.
D. that helps customers find answers and resolve issues with IBM software products.

Question 4

Which one of the following is not a way to show good communication with our customers?

A. Show lack of interest to how the problem is impacting the customer.
B. Keep the focus on the goal of solving the problem.
C. Show a positive attitude.
D. Match the customer's technical language and technical level.

Question 5

A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A. Use IBM Support Assistant Lite with Add-on.
B. Reinstall Add-on.
C. Reinstall latest version of workbench.
D. Update workbench with Add-on.

Solutions: