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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Integration | 8% - 12% | - System Connectivity
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
As a technician, I need to buy material in addition to what I can use from stock. How is this requirement solved in the mobile application? Choose the correct answer.
- A. You need to enter a purchase order on the mobile
- B. You need to call your back office for such types of material
- C. You need to enter a sales order on the mobile
As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.
- A. You apply account-level settings to a specific database.
- B. You apply company-lavel settings to a specific database.
- C. You apply company-level settings to all databases.
- D. You apply account-level settings to all databases.
Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.
- A. Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
- B. Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
- C. Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
- D. Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
- E. Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
On which mobile phones can you install the FSM App? Choose Three correct answers.
- A. Samsung Galaxy S9
- B. Windows Phone
- C. Apple 'Phone X
- D. Blackberry
What is the recommended browser for the screen configuration tool? Choose the correct answer.
- A. Internet Explorer
- B. Microsoft Edge
- C. Firefox
- D. Google Chrome
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