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Apple Macintosh Service Certification Sample Questions:

1. If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______.

A) Hard reset
B) Soft reset

2. What type of tape do you use to keep disconnected cables out of the way when replacing logic boards in a MacBook Pro (Retina 15-inch)?

A) Foil
B) None of the above
C) Kapton
D) EMI

3. A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) Dead battery
B) RAM not completely seated
C) Faulty optical drive
D) Not enough RAM

4. Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE

A) Network / Internet connectivity issues
B) Computer does not turn on
C) Computer does not sleep / wake from sleep
D) USB and/or FireWire port(s) do not function
E) Cursor is unresponsive in Finder

5. Which safety issue applies to the iMac (Mid 2010)?

A) Fragile glass panel breakage
B) Thermal grease toxicity
C) High voltage CRT discharge
D) Liquid coolant spillage

Solutions: