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Avaya 74950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Maintenance | - Backup and restore procedures - Database and datastore management - System monitoring - Routine operational tasks |
| Omnichannel Solution Integration | - Email channel integration - Social media and chatbot integration - SMS channel integration - Web Chat integration - Voice channel integration |
| Workspaces and Agent Experience | - Supervisor features - Context management - Agent Workspaces configuration - Interaction routing and handling |
| Installation and Initial Configuration | - Core platform deployment - Cluster installation and configuration - Certificates and security setup - Avaya Control Manager integration |
| Avaya Oceana Solution Architecture | - Avaya Breeze platform integration - Workspaces architecture - Component interfaces and interactions - Avaya Oceana core components |
| Troubleshooting and Best Practices | - Log analysis - Deployment best practices - Integration issue diagnosis - Channel troubleshooting |
Avaya Oceana® Solution Integration Sample Questions:
Question 1
What is the default operating mode of the ONA?
A. SDN
B. NSV
C. Network Adapter Mode
D. Fabric Extend Mode
Question 2
The license file for the Avaya Surge™ IoT Controller appliance is based on which ID?
A. Controller Appliance ONA ID
B. Controller Appliance Host ID
C. Controller Appliance Device ID
D. Controller Appliance System ID
Question 3
Which two statements describe a Zero Touch Deployment (ZTD) to on Avaya Surge™ IoT solution?
A. ZTD is a tool to deploy the Avaya Surge™ IoT solution in a standalone server mode without any configurations needs.
B. ZTD is a tool for configuring and deploying Avaya Surge™ IoT solution without any configurations needs.
C. ZTD is a tool where non-IT Administrators can easily deploy and configure the Avaya Surge™ IoT solution with minimal configurations.
D. ZTD is a tool for configuring and deploying Avaya Surge™ IoT solution with a minimal configurations needs to make the appliance up and running.
Question 4
Which Avaya Surge™ tool can be used by administrators to onboard ONAs?
A. Device Tunnel
B. Network Discovery
C. Application Access
D. Application UI
Question 5
When administrators deploy the Avaya Surge™ IoT solution using a single VSP switch, if ONAs are connecting to VSP, in which mode do you need to configure the VSP switch ports?
A. TaggedandUntagged
B. TagAll
C. UntagPvidOnly
D. TaggedandUntagged all
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: A,C | Question 4 Answer: C | Question 5 Answer: B |




