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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Unified Communications and Collaboration Design | - UC Applications
|
| Implementation and Migration Planning | - Deployment Strategy
|
Avaya Midsize Solution Design Sample Questions:
Question 1
Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?
A. Microsoft Hyper-V
B. VMware ESXi
C. Amazon AWS AMI
D. KVM
Question 2
In Powered by Offer, when Is Fallback Twinning to an external device provided?
A. When the IP Office phone loses contact with the IP Office In the cloud data center
B. When simultaneous mode for the IP Office user is not available
C. When the mobile device loses contact with the IP Office In the cloud data center
D. After the mobile device rings an administer-able number of rings.
Question 3
What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?
A. It has a smaller touch screen.
B. It does not Include a camera.
C. It is not an all glass device.
D. It has visible mechanical buttons.
Question 4
With Avaya Spaces, which statement is true about the what users can do?
A. Guest level users can only text chat other users.
B. Only Member level users and above can video call.
C. All levels of users can text chat and video call.
D. Only the Owner/Admin level users can video call.
Question 5
Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?
A. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
B. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,
C. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
D. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: D |




