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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which Windows command is used to find out which ports your server is currently using?

A) netsh interface dump
B) show ports
C) portqry
D) netstat -an
E) ipconfig /displaydns

2. You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize the voicemail recording capacity for this customer?

A) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500.
B) Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot.
C) Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity.
D) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot.

3. Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)

A) VMPro ports are not over-subscribed.
B) VCM resources are not over-subscribed.
C) ACD routes are not compromised.
D) Trunk ports are not over-subscribed.
E) Calls are not tromboned.

4. A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?

A) G.729(a) for the SIP trunk and G.729(a) for the IP phones
B) G.711 for the SIP trunk and G.711 for the IP phones
C) G.711 for the SIP trunk and G.729(a) for the IP phones
D) G.729(a) for the SIP trunk and G.711 for the IP phones

5. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) This is not supported on Avaya IP phones.
B) Add a Short Code to the User for secondary Dial tone.
C) Add a 9 to the prefix field on the line form of the outgoing trunks.
D) Add an extra 9 in the telephone number field of the ARS Short Code.

Solutions: