Cisco 300-080 : Troubleshooting Cisco IP Telephony & Video v1.0

300-080 real exams

Exam Code: 300-080

Exam Name: Troubleshooting Cisco IP Telephony & Video v1.0

Updated: Sep 06, 2026

Q & A: 340 Questions and Answers

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300-080 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 300-080 exam dumps will include the following topics:

  • Troubleshoot Call Setup Issues 25%
  • Troubleshooting Call Control Discovery and ILS 15%
  • Troubleshoot Video Conferencing Architecture 12%
  • Troubleshoot Application Issues 7%
  • Troubleshoot Call Quality Issues 13%
  • Troubleshoot Media Resources 13%
  • Troubleshooting Registration Issues 15%

Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/ctcollab.html

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Cisco 300-080 Exam Syllabus Topics:

SectionObjectives
Cisco Collaboration Applications Troubleshooting- IM and Presence services
  • 1. Presence status synchronization issues
    • 2. Client connectivity and service discovery problems
      - Unity Connection voicemail issues
      • 1. Call handler and mailbox configuration problems
        • 2. Message delivery and notification failures
          Cisco Unified Communications Infrastructure Troubleshooting- CUCM call processing and registration issues
          • 1. Device registration failures and SCCP/SIP registration issues
            • 2. Call routing analysis and call detail records (CDR/CMR)
              - Cluster and service troubleshooting
              • 1. Cisco Unified Communications Manager services status and diagnostics
                • 2. Database and replication issues in CUCM clusters
                  End User and Endpoint Troubleshooting- IP phone and video endpoint issues
                  • 1. Device registration and firmware issues
                    • 2. Call quality and audio/video problems
                      - Cisco Jabber and soft client issues
                      • 1. Login and directory integration problems
                        • 2. Presence and messaging service failures
                          Quality of Service (QoS) and Network Troubleshooting- QoS configuration validation
                          • 1. Marking, classification, and queuing issues
                            • 2. Voice/video traffic prioritization problems
                              - Network performance issues
                              • 1. Latency, jitter, and packet loss impact on voice/video
                                • 2. Bandwidth constraints and congestion troubleshooting
                                  Voice Gateway and PSTN Integration Troubleshooting- Gateway configuration issues
                                  • 1. ISDN/PSTN connectivity problems
                                    • 2. H.323 and SIP gateway registration and call failures
                                      - Dial-peer and translation troubleshooting
                                      • 1. Inbound/outbound dial-peer matching issues
                                        • 2. Digit manipulation and translation rules errors
                                          Voice and Video Call Control Troubleshooting- Media and codec negotiation
                                          • 1. Codec mismatch and media path issues
                                            • 2. DTMF and media negotiation problems
                                              - SIP trunk and dial plan issues
                                              • 1. Route pattern and translation pattern misconfiguration
                                                • 2. SIP signaling failures and call setup problems

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