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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

Which two statements are true about the Organization object in Service Cloud?

A. It is required to create an incident.
B. It has a one-to-one relation with contacts.
C. It is widely used in Business-to-Business scenarios.
D. It has a one-to-many relation with contacts.
E. It can be associated with incidents directly.

Question 2

Which six actions initiate the business rules engine to run their configured logic?

A. An agent runs an incident report.
B. A customer creates an incident in the end user portal.
C. A customer adds more information to their incident via the end-user pages.
D. An administrator compiles the rules engine.
E. The rules engine is updated.
F. An agent edits contacts, incidents, organizations, or tasks.
G. An agent edits an opportunity.
H. An agent creates or edits an answer.
I. A customer updates contact details via the end-user pages.
J. An agent views the rule log.

Question 3

Which is an invalid data type?

A. Text area
B. Text field
C. Radio
D. Integer
E. Date/time
F. Menu
G. Float

Question 4

Which two statements are true about chat surveys?

A. You can create a chat rule to pop up a transactional survey at the end of a chat session.
B. You can send a chat survey only while a customer is on the chat.
C. You cannot link customer data back to the chat that is submitted.
D. You can create a chat rule to email a transactional survey to a customer after a chat session.

Question 5

How frequently does Oracle release a new version of a product?

A. Once in six months
B. Once in four months
C. Once in three months
D. Every month

Solutions: