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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

Question 1

What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

A. 8
B. 3
C. 6
D. 5
E. 1

Question 2

Your customer wants to set a disposition and add specific standard text item automatically based on a given endpoint within guided Assistant path info the response thread.
What are the two steps required to complete this request?

A. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
B. Use Agent Workflow to populate the disposition and populate the standard text based on the named event in the guide.
C. Create a Named Event to fire each end point of the Guide.
D. Use an Incident Business rule to fire a named event and populate the standard text to the message thread.
E. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required on the incident workplace.

Question 3

When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report.

A. Report Heading
B. Permissions
C. Schedules
D. Graphs
E. Column Headings
F. Non Selectable Filters

Question 4

Your customer supports three different brands and needs to be able to send and receive emails using differently branded email.
The end customers may not know that the three brands are supported by the same company or that the Oracle RightNow CX Cloud Service is being used.
Identify the three configurations that must be made to enable this requirement.

A. Use your customer's branded email address as the Reply To address.
B. Use the custhelp.com email address as the Reply To Address.
C. Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.
D. Use SMTP Forwarding from your customer's mail server to the default service mailbox.
E. Use the Friendly From/Branded Address.

Question 5

After an implementation of a Chinese Knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.

A. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
B. Update the answer keywords
C. Verify that all selections of the target answer(s) contain the search terms you're looking for.
D. Create entries for the word and its syntax in the dictionary file.
E. Create alias and thesaurus entries with the correct target search terms.

Solutions: