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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Project Management | 5% | - Project Planning - Resource Management |
| Topic 2: Measure Phase | 20% | - Data Collection and Analysis - Performance Measurement Framework - Key Performance Indicators |
| Topic 3: Analyze Phase | 25% | - Risk Assessment - Root Cause Analysis - Gap Analysis |
| Topic 4: Control Phase | 10% | - Continual Improvement - Monitoring and Control Mechanisms |
| Topic 5: Leadership and Team Management | 5% | - Team Coordination - Roles and Responsibilities |
| Topic 6: Advanced Statistics and Data Analysis | 5% | - Data Interpretation - Statistical Methods |
| Topic 7: Define Phase | 20% | - Scope and Policy Definition - Service Management System Principles - Introduction to ISO/IEC 20000 |
| Topic 8: Improve Phase | 20% | - Implementation Strategies - Improvement Planning - Change Management |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on scenario 1. what is a potential impact of the loss of integrity of information in HealthGenic?
- A. Service interruptions and complicated user interface
- B. Incomplete and incorrect medical reports
- C. Disruption of operations and performance degradation
Correct Answer: B 🗳️
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Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on scenario 4, the fact that TradeB defined the level of risk based on three nonnumerical categories indicates that;
- A. The level of risk will be evaluated against qualitative criteria
- B. The level of risk will be evaluated using quantitative analysis
- C. The level of risk will be defined using a formula
Correct Answer: A 🗳️
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What risk treatment option has Company A Implemented If it has decided not to collect information from users so that It is not necessary to implement information security controls?
- A. Risk avoidance
- B. Risk retention
- C. Risk modification
Correct Answer: A 🗳️
Scenario 7: InfoSec is a multinational corporation headquartered in Boston, MA, which provides professional electronics, gaming, and entertainment services. After facing numerous information security incidents, InfoSec has decided to establish teams and implement measures to prevent potential incidents in the future Emma, Bob. and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT) and a forensics team Emma's job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.
Bob, a network expert, will deploy a screened subnet network architecture This architecture will isolate the demilitarized zone (OMZ) to which hosted public services are attached and InfoSec's publicly accessible resources from their private network Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring that a thorough evaluation of the nature of an unexpected event is conducted, including the details on how the event happened and what or whom it might affect.
Anna will create records of the data, reviews, analysis, and reports in order to keep evidence for the purpose of disciplinary and legal action, and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.
Why did InfoSec establish an IRT? Refer to scenario 7.
- A. To collect, preserve, and analyze the information security incidents
- B. To assess, respond to, and learn from information security incidents
- C. To comply with the ISO/IEC 27001 requirements related to incident management
Correct Answer: B 🗳️
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Scenario 3: Socket Inc is a telecommunications company offering mainly wireless products and services. It uses MongoDB. a document model database that offers high availability, scalability, and flexibility.
Last month, Socket Inc. reported an information security incident. A group of hackers compromised its MongoDB database, because the database administrators did not change its default settings, leaving it without a password and publicly accessible.
Fortunately. Socket Inc. performed regular information backups in their MongoDB database, so no information was lost during the incident. In addition, a syslog server allowed Socket Inc. to centralize all logs in one server. The company found out that no persistent backdoor was placed and that the attack was not initiated from an employee inside the company by reviewing the event logs that record user faults and exceptions.
To prevent similar incidents in the future, Socket Inc. decided to use an access control system that grants access to authorized personnel only. The company also implemented a control in order to define and implement rules for the effective use of cryptography, including cryptographic key management, to protect the database from unauthorized access The implementation was based on all relevant agreements, legislation, and regulations, and the information classification scheme. To improve security and reduce the administrative efforts, network segregation using VPNs was proposed.
Lastly, Socket Inc. implemented a new system to maintain, collect, and analyze information related to information security threats, and integrate information security into project management.
Can Socket Inc. find out that no persistent backdoor was placed and that the attack was initiated from an employee inside the company by reviewing event logs that record user faults and exceptions? Refer to scenario 3.
- A. No, Socket Inc should also have reviewed event logs that record user activities
- B. Yes. Socket Inc. can find out that no persistent backdoor was placed by only reviewing user faults and exceptions logs
- C. No, Socket Inc. should have reviewed all the logs on the syslog server
Correct Answer: A 🗳️
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