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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Registered product
B) Product
C) object
D) Warranty
E) Text

2. You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.

A) The actual quantity is used in the billing request item
B) The target quantity is used in the billing request item
C) The actual quantity is used in the goods movement
D) The target quantity is used in the goods movement

3. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A) Create activities from inbound e-mails
B) Create service tickets from inbound e-mails
C) Route unkown sender e-mails to a common inbox
D) Broadcast e-mails to a group of individuals

4. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Set up service level determination for social media channel
B) Create and schedule social media import run
C) Select the channel type
D) Set up access to social media account
E) Maintain Next Ticket configuration

5. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Fine-tuning activities
B) Workflow rule
C) Code list restriction
D) Scoping option

Solutions: