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Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam related to Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance and credits towards Avaya Contact Recording and Avaya Quality Monitoring R12 Certification. This exam certifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya Workforce Management products. This exam validates the ability to demonstrate knowledge of the preparation required for the implementation, install the product hardware and software. It also deals with the ability to interpret and resolve customer technical issues related to the products and components. solution Specialists, Design Specialists and Implementation Specialists usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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- Avaya Aura Core Components Support Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.
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Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Contact Recording Architecture | - ACR system components and deployment - Integration with Avaya Aura / WFO Framework - Call capture methods (DMCC, SIP, H.323) |
| Topic 2: Maintenance and Troubleshooting | - Log analysis and error resolution - System monitoring and health checks - Integration troubleshooting (QM / WFO) |
| Topic 3: Security and Compliance | - Access control and audit logging - Encryption and certificate management |
| Topic 4: Implementation and Configuration | - Server readiness and environment validation - Database and storage configuration - Recorder installation and configuration |
| Topic 5: Avaya Quality Monitoring (QM) | - QM workflow and evaluation process - EQConnect and IF Connect adapters - Agent scoring and performance metrics |
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