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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Tenant Configuration and Reporting | 30% | - Reporting dashboards and visualizations - User and team configuration - Call recording configuration - Network requirements for Webex Contact Center - Agent and supervisor desktop setup |
| Digital Channels | 15% | - Chat, email, SMS, social media channel integration - Digital channel troubleshooting - Digital contact routing configuration |
| Telephony and Call Routing | 30% | - Webex Contact Center telephony architecture options - Voice channel troubleshooting - Telephony integration configuration - Voice call routing components configuration - Inbound and outbound telephony settings |
| Advanced Features and AI | 25% | - Advanced workflow design - Analytics and optimization - Third-party integrations and APIs - AI-powered routing and automation |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?
- A. cjds:admin_org_write
- B. cjds:admin_org_read
- C. cjp:config_read
- D. cjp:user
Correct Answer: A 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?
- A. Set the Workflow Custom Variable chatDomain to a valid value.
- B. Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.
- C. Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.
- D. Set the Workflow Custom Variable liveChatDomain to a valid value.
Correct Answer: D 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?
- A. Callback retry interval and queue backlog
- B. SIP registration expiration timer
- C. Agent idle timeout
- D. Queue wait threshold
Correct Answer: A 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)
- A. "desktopChatApp": {"webexConfigured": true}
- B. "comp": "webex-app"
- C. "webexApp": {"enabled": true}
- D. "comp": "agentx-webex"
- E. "webexAppEnabled":true
Correct Answer: A,D 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)
- A. DNS-based trunks
- B. registration-based trunks
- C. enterprise trunks
- D. PSTN trunks
- E. certificate-based trunks
Correct Answer: B,E 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
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